Warranty Returns And Refund Policy

Warranty Returns And Refund Policy

30 Days Warranty

Our Products comes under 30 Days manufacturing warranty

WHAT WE COVER:
  • Broken straps or grab handles
  • Tears to the external leather structure (caused by normal usage)
  • Hardware defects (broken zips, buckles or press studs)
WHAT WE DO NOT COVER:
  • General wear and tear or accidental damage
  • Disregard of product care instructions or water damage
  • Alterations made to the product by a third party
  • Natural ageing process of the leather or material, such as patination, scratches and burnishing.
  • Any request after 30 days of product is delivered
HOW TO MAKE A WARRANTY CLAIM:
  • Send us an email at [email protected] with photos detailing the fault.
  • Please include details of your order,
  • We’ll get back to you within 24 hours.

Return and Refund Policy

Only applicable for below scenarios
  • In case of a defective product is delivered (Email us in 48 hours of the delivery of the product)
  • In case of a quality issue with the product while using within 30 days of delivery of the product
  • In case of wrong product is delivered (Email us in 48 hours of the delivery of the product)

For the above cases, Quvom will replace the product free of cost else 100% refund will be granted. Just write us an E-mail at [email protected]

Exchange Policy

Only applicable for below scenarios
  • If the customer wants to exchange with other product. the difference in value to which it is exchanged has to be beard by the customer
  • Customer needs to send the product to our warehouse address near New York  US. We do not cover the costs of shipping returned items. We will share the address over Email on request basis
  • Please note used product cannot be returned.

Just write us an E-mail at [email protected]

Cancellation Policy

  • Cancellation is only possible in the next 4 hours of the order placed (write us an email at [email protected]). After this once order is processed it cannot be canceled.
  • Once the product is delivered it cannot be returned for any reason which is not covered in this policy.

Please note that leather goes darker and soft by the time and use. The scars and color of the leather are natural and hence it gives an antique look to the bag.
For any other issues/ queries which are not stated here can be sent to [email protected]

Please note that Quvom believes in quality assurance and hence don’t ask for cheaper rates. Our Prices may be higher than others but we are here to resolve all your issues and provide the best possible service.

By placing an order with us, the customer agrees to follow this policy and agree to the terms and conditions of the website.
For contact information please visit contact us page
Regards,
Team Quvom

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